- Meet the description by which it was sold;
- Be fit for the purpose it was meant to do.
- Be of satisfactory quality.
- Keep all details of the product, including receipts and packaging.
- Keep a record of any injuries you incur from the defective product.
- If you need medical treatment, keep records of the treatment and medication needed, medical fees, time spent off work and any other expenses.
- Take a photograph of the injury.
- Make sure you keep the defective product (if you can) as you may need it as evidence!
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Can I make a claim compensation for a defective product?
If you buy something which is faulty, it is not just annoying, but it may also be dangerous. For example, if you purchase some electric lights which don’t work they may cause damage to your home. Or, if you buy an engine for your car which does not do what it is meant to, you might end up with a ruined car, a spoilt journey and potentially a very bad accident.
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When you buy a product you enter into a contract with the trader. Terms can be ‘implied’ into a contract by law. For example, the Sale of Goods Act is a piece of legislation designed to protect consumers. It ‘creates’ terms which a consumer can rely on when purchasing an item.
As a result of the Sale of Goods Act, all goods sold to a consumer must:
If the goods do not satisfy these conditions you may have the right to return the goods, or even get a full refund.
What if the product causes damage or injury?
Manufacturers have a duty to ensure the products they make are safe. If you are injured by a defective product, or the instructions on a product were so bad that a reasonable person would injure himself by using the product, then you may have a claim against either the seller or the manufacturer.
If you have an accident using a product, and the accident was not your fault, you may have a claim if you can prove that you were injured using the product and the injury was caused by a defect in the product or the instructions.
How much financial compensation can I claim for a defective product?
The amount of money you can claim for depends on how much loss you have suffered and the severity of any injury.
What should I do if I find out a product is defective and I have suffered loss or injury?
How can I claim financial compensation for injury or loss suffered from a defective product?
Contact us at Legal Request so we can arrange a FREE consultation. We offer NO WIN NO FEE agreements and guarantee you 100% of the compensation awarded. We are experts in this field and will fight for the compensation you deserve.
Legal Request is regulated by the Ministry of Justice in respect of regulated claims management activities, authorisation number CRM2092
www.claimsregulation.gov.uk Legal information
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